For Toky
Toky is a turn-key phone system solution for contact centers. I worked on a lot of stuff while on my tenure at Toky, but these are the most impactful tasks I was given:
You can learn about my work experience in detail on my LinkedIn Profile.
My previous experience as an engineer allows me to speak the language of my teammates, I can communicate needs and take into account possible technical limitations.
I thrive within constraints, a systems approach is very much engrained in my way of thinking. So design systems (using them and building them) are pretty much how I’ve been spending my time as of late.
From holistic to granular views, my curiosity for all dimensions of product development helps my awareness when coming up with solutions.
I’ve started my Accessibility journey for the last couple of years, overseeing audits and implementing changes suggested by them. It’s been very challenging, and I’m learning a lot through it.
Adapt or die. I learned to thrive in uncertainty (which wasn’t easy for me), asking the most questions I can, and figure my way to…
Understand the problem first. We can’t produce meaningful solutions if the problem’s not crystal clear to the team.
There’s no I in TEAM… I have no pretension that I know all or even most of the answers, I rely on my teammates to create the best possible solution together. Communication is key.
…but there is an I in ITERATION. Perfect will always be the enemy of great, but I know we can do better and better each time.
Here are some case studies that put my design process into practice, I wasn’t able to go through all the steps for most of them, because of project & time constraints but the team got meaningful results every time.
Toky is a turn-key phone system solution for contact centers. I worked on a lot of stuff while on my tenure at Toky, but these are the most impactful tasks I was given:
Telnyx is an enterprise API-first communication and network infrastructure provider. I had my hand in a fair amount of projects for different squads, but the work I was most proud of is this:
More case studies coming soon...